Website for end of tenancy cleaning, priced by the size of the property
The date is the only thing about this job that cannot move. Keys go back on the Friday, the inventory clerk walks round on the Friday, and everybody in the county is moving on the same last weekend of the month while your phone rings with people who need you the day after tomorrow.
The site runs on your own domain, with SSL, hosting and nightly backups in every plan. From £49 to £199 a month, excluding VAT.
Three things that make the month lumpy
Nobody books an end of tenancy clean in a leisurely way. They book it when the removals are already confirmed and the deposit is already on their mind.
The last week of the month
Tenancies end on the twenty eighth, the thirtieth and the thirty first, so that is when every single person wants you. You turn work away on those three days and you are quiet on the eleventh.
The people you turn away are not being awkward. They simply had no way of knowing you were full until they rang, and by then they have run out of days.
Explaining the re-clean again
Every caller asks the same thing in a slightly different way: what happens if the agent is not happy. You have a perfectly clear answer, involving a window of days and a report from the check-out, and you give it out loud six times a day.
Said on the phone it sounds like something you made up on the spot. Written on a page with the conditions listed, it sounds like a company that has done this a thousand times.
Four questions before a number
How many bedrooms. Furnished or not. Is there a carpet in the lounge. Has the oven been used and how badly. Are the windows to be done inside only.
Until you have those answers you cannot say a price, and while you are asking them the caller is deciding you are being cagey. The whole exchange takes eleven minutes and it happens again with the next one.
Four parts that suit a move out clean
This is a fixed price trade with an immovable date, and the parts below are the ones that fit that shape.
A price per size, on the page, before anybody rings
One bed flat, two bed house, three bed with a conservatory: each is a row with a fixed price against it, and the extras that genuinely vary sit as add-ons with their own figures. Carpets by the room, oven as a separate item, windows inside only unless they ask.
The eleven minute phone call becomes a customer who already knows what they are paying before they get in touch.
The bigger ones still get a written quote
A five bedroom house that has been let for nine years is not a list price, and a landlord with three properties changing over in the same fortnight is not either. Those go out as a written quote with the property, the rooms and the extras as separate lines.
The customer approves it on its own page, which is dated, so the scope you agreed is the scope you agreed. Payment on approval, if you want it, goes through your own Stripe account.
Confirmation with the access details, reminder the day before
The confirmation goes out immediately with the address, the time and the one thing that ruins the day if it is missing: who is letting you in and whether the electricity is still on.
The reminder the day before is the last chance for the customer to tell you the completion has slipped, which happens more often in this trade than any other, and it is far better to hear it on the Thursday.
The letting agents come back every month
A private tenant is once. An agent who manages sixty properties is once a fortnight forever, and every job you have done for them, every property, every re-clean and every invoice sits on one record.
When their property manager rings about a flat you did in March, you can see it while they are still describing the road it is on.
The list, in the shape the system uses
Your own figures, obviously. What is worth copying is the structure: the core job is fixed by size and everything that genuinely varies sits beside it as its own item.
Keep the tenant list and the agent list apart. A tenant is buying a fixed price and a date; an agent is buying the fact that you turn up on the changeover every time.
What move out cleaners want to know
That is the biggest single change. The end of the month fills up in public rather than in your head, so somebody moving on the thirtieth finds out on the tenth that they need to decide, instead of on the twenty ninth that you are full.
Write it as conditions rather than as a promise: what window it applies in, that it follows the check-out report, and what is outside it. Put it in the questions section and repeat it in the booking confirmation so nobody can say they were not told.
Yes. Fixed prices by number of bedrooms carry the ordinary jobs, add-ons cover carpets, ovens and windows, and anything unusual goes out as a written quote instead. Three pricing types, one list.
It fits better than the tenant side, because an agent is a repeat customer with a record. Their properties, their previous jobs and their invoices sit together, and the enquiry form can take a whole changeover list rather than one address.
From £49 to £199 a month plus VAT, with the site on your own domain, SSL, hosting, nightly backups and support in all of them. Quotes with online approval start at £149, and SMS reminders are a prepaid add-on.
You get somewhere of your own that people reach by searching for the job in your town, with your prices and your conditions on it. Anything you use elsewhere carries on; this is the part that belongs to you.
More trades
- Office cleaningQuoted per square metre and frequency.
- Window cleanersA fixed interval that repeats without a call.
- Removal companiesEnquiries that arrive with size, floor and lift.
- Pest controlAn inspection booked in writing, discreetly.
- Cleaning companiesRecurring visits the customer moves themselves.
- Garages and MOT centresBooking per ramp and mechanic, with reminders.
- All trades
Get the end of the month under control
Give it your sizes, your prices and the area you cover, and you get a first version with the price list by number of bedrooms, the add-ons, the re-clean conditions written out and a quote template for the landlord work. All of it editable on the page.
The site runs on your own domain, with SSL, hosting and nightly backups in every plan. From £49 to £199 a month, excluding VAT.